Refund Policy

We at We Crunch are committed to your satisfaction and want you to enjoy your tea experience with us. However, we understand that sometimes things don't go as planned, and you may need to cancel an order or return an item. To ensure a smooth and transparent process, please review our refund and cancellation policy below:

Cancellations:

• You are welcome to cancel your order before it has been processed for dispatch. You can do this by contacting our customer service team through [+917299094971], [wecrunchchennai@gmail.com], or our live chat function on the website.

• Once your order has been dispatched, unfortunately, we are unable to cancel it. This is because we prioritize freshness and quality, and once the tea leaves our store, we cannot guarantee its condition upon return.

• We reserve the right to cancel any order suspected of being fraudulent or violating our terms and conditions, with or without prior notification.

Refunds:

• If you are eligible for a refund, we will process it within 7-10 business days from the date of cancellation or return approval.

• The refund will be issued to the original payment method used for the purchase.

• Please note that processing times for refunds may vary depending on your payment provider.

Returns:

• We currently do not accept returns on opened or used food products due to hygiene and quality concerns.

• However, if you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to arrange a replacement or refund, depending on your preference.

• To be eligible for a replacement or refund for a damaged or defective item, you must contact us within 7 days of receiving your order and provide photographic evidence of the damage.

Additional Information:

• We encourage you to carefully review your order before placing it to avoid any misunderstandings.

• Please note that shipping costs are non-refundable unless the return is due to our error.

• We reserve the right to modify this policy at any time. We will update this page accordingly, so please check back regularly.

Contact Us:

If you have any questions or concerns regarding our refund and cancellation policy, please do not hesitate to contact our customer service team. We are always happy to help!

Phone: [+91 7299094971] Email: [wecrunchchennai@gmail.com] Live Chat: Available on our website

We hope this policy provides you with clear information about our cancellation and refund process. Please enjoy your We Crunch experience!